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Booking cancellation

Maggie Chui Jun 03, 2019 12:00AM HKT

I just realized I have made a duplicate booking of wifi device for my trip to Tokyo in Jul (Jul 3-9). I currently have 2 bookings under no. 91172032 and 91176347. Since I only need one wifi device and would appreciate if you can cancel my booking no. 91176347 and arrange refund of the payment. Thanks a lot!

Up 0 rated Down
Bow Ka Yan Ida Jul 09, 2019 08:08AM HKT
According to 預約編號#B91181015, I would like to cancel a WiFi bb device coz my trip was cancelled.
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Connie L - Customer Service Jul 09, 2019 09:17AM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

你好,

根據租賃協議(http://wifibb.com/zh-HK/after/Agreement),在原定出發/領取日期聯絡我們取消預約或放棄/忘記取機,我們無法退回有關租金。

閣下如欲更改行程,請注意以下事項:

1) 任何更改,我們將每次收取$200行政費。
2) 如超過原定行程的日數,額外行程將按正價租金收費計算或;
新行程租金超過原定行程的租金,按正價的租金每日收費計算差額。
3) 新行程的日數/租金少過原定行程不作任何退款。
4) 更改新行程的最後限期為原定回港日後起計兩天內之前回覆更改。

如閣下作任何決定,請回覆此電郵。

謝謝
WiFiBB

Hello,

According to the rental agreement (http://wifibb.com/zh-HK/after/Agreement), no refund would be arranged, if
1.) the booking is cancelled OR
2.) customer forget to pick up on the original departure/device pick-up date.

However, customer could reschedule the booking, the details are as follows:

1) $200 administration fee would be charged per each rescheduling.
2) If the duration of new schedule exceeds the original booking, extra rental days would be
charged by regular price OR;
if the new rental fee exceeds the original booking, price difference would be charged.
3) No refund would be arranged if the new rental fee is less than the original booking.
4) Rescheduling could only be requested on or before, 2 days after the original return date

Kindly reply to this email for any decisions.

Regards,
WiFiBB

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