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Confirmation on Rental of Device Not yet Received

WONG WAI LING May 14, 2018 05:14PM HKT

Dear Sir,

I have just ordered the rental of device (World) for the period from 14-23 June 2018. The payment via Visa was made successfully and received a confirmation from WorldPay.
However, I have not received the confirmation nor order reference number from wifiBB so far. Base on my past experience, wifiBB will send the confirmation via email once the rental transaction completed. I am afraid if the order has been completed or not. Below is the details stated in the email from WorldPay. Please check and send the confirmation to the above email address. Thank you!

Transaction Value: HK$1,633.60 (Early Bird Discount)
Description: WiFiBB Modem Rental Fee with Deposit (Round The World: 2018/06/14 - 2018/06/23)
Qty x 1
Merchant's cart ID: B91065421
Pre-Authorisation Date/Time: 13/May/2018 03:53:20
WorldPay's transaction ID: 7244294602

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Mini Y - Customer Services May 14, 2018 05:19PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Dear customer,

Don’t worry, the order has been completed, Is your email address : vwlwong@hotmail.com?
we’ll send the conformation to above email again.

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WONG WAI LING May 14, 2018 05:38PM HKT
Yes
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Mini Y - Customer Services May 14, 2018 05:40PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Dear customer,

The conformation sent already, please check it.

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WONG WAI LING May 14, 2018 06:07PM HKT
Checked but still have not received the confirmation
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Mini Y - Customer Services May 14, 2018 06:46PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Dear customer,

Please provide other email address that isn’t hotmail.

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WONG WAI LING May 14, 2018 06:50PM HKT
vwlwong@mtr.com.hk
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Mini Y - Customer Services May 14, 2018 07:03PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Dear customer.

The conformation sent already, please check it.

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hello@wifibb.com
https://cdn.desk.com/
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desk
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