I would like to request for cancellation and refund of the rental fee and deposit.
I tried to call you hotline (+852 3184 0668) but still unreachable.
Looks forward to your reply.
According to the rental agreement, if the order is cancelled within seven days, before your original departure/device pick-up date, we will refund 50% of the rental fee. If the order is cancelled eight days or earlier in advance to your original departure/device pick-up date, you will be refunded 75% of the rental fee.
After cancellation, the difference amount will be deducted if the 25% or 50% of the rental fee is less than $50. The condition is effective starting from 1st March 2018.
The relevant amount will be refunded within 60 working days (Monday to Friday, except public holidays).
The $1000 deposit has not been charged and only secured by an authorization hold.
Please note that the order cannot be retained once it is cancelled.