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沒收到確認

Lee Apr 01, 2018 02:38PM HKT

今早預約到日本用的WiFi Egg
已收到銀行確認過數的Msg
但沒有收到你們公司的確認
可否重寄?

Up -3 rated Down
Fanny Y - Customer Service Apr 01, 2018 06:09PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

您好,

請閣下提供預約之電話號碼以供我們查詢,謝謝!

wifibb

Up -1 rated Down
Chung Po yi Apr 07, 2018 09:42PM HKT
Tel: 97521916
Up 0 rated Down
Fanny Y - Customer Service Apr 09, 2018 05:02PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Hello Chung PO yi,

Thanks! We have received your request to book a WiFiBB modem!

Here’s your booking details:

Booking number: B91052105
Order Date & Time: 2018-04-06 14:33:32
Payment status: Paid by Credit Card
Rental fee: HK$120.00 (UnionPay Card Discount: HK$30.00 discount applied )
Deposit : HK$1,000.00 X 1
Destination:Japan Econ,
Quantity:1
Departure date:2018-05-05
Return date:2018-05-11
Family Name:Chung
Given Name:PO yi
Email address:dorothy0330@hotmail.com
Phone number: 97521916

Keep this confirmation email as you’ll need to show your HK ID card,
passport or boarding pass to our staff when picking up your WiFiBB.

QUESTIONS?

If you have any questions about your booking, you can contact us at
hello@wifibb.com 1 or on +852 3184-0668 during our office hours (24 hours
including public holidays).

The HK$1,000.00 deposit has not been charged to your credit card and only
secured by an authorization hold.

Travel Insurance
For 24-hour Starr global emergency assistance services, please dial +852 2802-8638

Fair Usage Policy
To comply with the fair usage policy of local network providers, a generous
data limit 2 is in effect for each destination. If your usage goes over
that limit, additional charge will be levied on a per-MB basis. View details
of fair usage policy and applicable charges 3.

ADDRESS: Counter A16, Terminal 1 Arrival Hall,
Hong Kong International Airport
PHONE: +852 3184 0668
OFFICE HOURS: Open 24 hours including public holidays
EMAIL: hello@wifibb.com 4

Up 0 rated Down
Fanny Y - Customer Service Apr 09, 2018 05:06PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

您好,

我們已重新發送預約確認信至閣下的郵箱,請查看。謝謝!

wifibb

Up 0 rated Down
Yeung fung yi elsa Apr 11, 2018 07:59PM HKT
收不到電郵確定,10/02/2018 訂購租用日期17/04-21/04/2018
電話號碼:61884111
Up 0 rated Down
Jasmine C - Customer Services Apr 12, 2018 01:38AM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

您好,

我們已重新發送預約確認信至閣下的郵箱,請查看。謝謝!

wifibb

Up 0 rated Down
Leung Wai Yip Michael Apr 25, 2018 10:33PM HKT
I have just registered for renting the WifiBB to Taiwan from 28/4 to 3/5. The payment is by Union Pay, with an amount of 1140HKD including the $1000 deposit. I have received message from the bank that the transaction is completed. However, I have not received your confirmation email. My phone number is 94264630 and email is leungwym@hotmail.com. Would you please clarify the reservation is successful or not and send me the confirmation email if possible.
Up 1 rated Down
LSM Apr 28, 2018 12:02PM HKT
今早進行預約~銀行已確認了轉賬交易~但未有收到WiFi B.B. 確認通知~是否交易失敗?要再次預約?
Up 0 rated Down
Fanny Y - Customer Service Apr 28, 2018 04:36PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

您好,

請閣下提供銀聯信用卡16位卡號以供我們查詢,謝謝!

wifibb

Up -1 rated Down
LSM May 05, 2018 06:45PM HKT
本人早前於 貴公司(WiFi B.B. )在網上28/4預約3/6-7/6韓國wifi 蛋租用過程未有任何即時確認通知!同時在過去一星期一直以電郵及電話聯絡 貴公司~亦未有仼何回應~在沒有任何即時確認情況下~本人已通知銀行決定取消任何授權及交易!
請 貴公司停止上述任何授權交易!
Up 0 rated Down
Victor L - Customer Services May 06, 2018 12:17AM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

你好,
已分別於四月二十九日及五月一日發確認訂單給閣下。
是否需要再次發去閣下登記電郵???

Up -1 rated Down
LSM May 06, 2018 07:01PM HKT
好的~仍沒收到~請再次發電郵~
聯絡電話~98551866
Thx
Up -1 rated Down
LSM May 07, 2018 05:37PM HKT
本人到今天仍未收到 貴公司(再重發之確認電郵或電話回覆)~請問 貴公司是否一直跟進?
Up 0 rated Down
Stella Ng - Customer Services May 08, 2018 01:57AM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

你好,

已再次重發並cc給閣下。若仍未能收到,請問需要重發致另一個電郵嗎?
謝謝!

Up -1 rated Down
LSM May 08, 2018 07:57AM HKT
仍未收到~其實我的電郵收到你們的廣告~近日也有廣告傳到信箱
再給另一電郵:kwoklee@email.com及scrump11@me.com
還會有其他方法可以得確認信?
Up 0 rated Down
Juan Wong May 08, 2018 03:04PM HKT
你好,4月30日晚上經網上訂了馬來西亞WiFi,6月13日取,6月17日還,信用卡顯示已過數,但未有收到確認電郵,麻煩查看及補回電郵。

過數證明已發給你們公司電郵地址,請回覆。
Up -1 rated Down
Joe L - Customer Service May 08, 2018 03:54PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

你好,

我們已於 5 月 2 日發出兩封確認電郵到您提供的電子郵箱,請問閣下除hotmail外,還有其他電郵地址嗎?

WIFIBB

Up 0 rated Down
LSM May 09, 2018 07:30AM HKT
已再次給 貴公司兩個電郵~但仍沒有任何消息~已浪費了很多時間處理這件事情~請問 出現了什麼問題?請盡快回覆~
Up 0 rated Down
Miu C - Customer Services May 09, 2018 08:58AM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

你好,
抱歉讓閣下等候,已分別發出兩封電郵予閣下,kwoklee@email.com及scrump11@me.com,如閣下仍未收到,請電郵到hello@wifibb.com。

謝謝
WIFIBB

Up 0 rated Down
LSM May 09, 2018 07:10PM HKT
本人今天已收到 貴公司的確認信~
Booking number: B91058912
Order Date & Time: 2018-04-28 10:45

由於同日我向 貴公司查詢以上訂單時~ 貴公司回覆我訂單不成功

電郵回覆的內容如下:
APR 28, 2018 | 05:50PM HKT
Mini Y - Customer Services replied:
您好,

系統顯示閣下訂單不成功,如確定已過了數,請提供過數證明(照片、訊息截圖),謝謝!

WIFIBB

因此~本人依 貴公司之回應後~再多落一次訂單(時間為28/4 下午5:57)
現發覺被確認之訂單卻是第一次落的訂單
請 貴公司跟進及協助取消重複多落的一次訂單~

此外~Booking number: B91058912 的 資料~Given Name: Sze Man(才正確~請幫忙修正)

希望 貴公司能盡快妥善處理是次事件~不至影響本人因貴公司之混亂及失誤引起不必要的不便及捐失~謝謝!
Up 0 rated Down
Victor L - Customer Services May 10, 2018 03:40AM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Dear customer,

之前5月1日已電郵回覆閣下, 只會替閣下預留其中一個訂單: B91058912,另一筆 (B91059026) 款項並不會進行過數並經已取消。

另外,已經按閣下要求更改B91058912的資料。

如閣下再有査詢,請電郵到hello@wifibb.com.

謝謝
WIFIBB

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