常見問題

必須有姓名
電郵地址是必須的
不正確的電郵
必須提供答案
Exceeding max length of 5KB

取消wifi蛋

WanKaMing Mar 13, 2018 06:05PM HKT

我要取消b91043061 取消後請回覆email thx

Up 0 rated Down
David W - Customer Services Mar 13, 2018 06:22PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

你好,


如要確定取消,請回覆此電郵。 如沒即時回覆再次確定取消,將不受理退款或影響退款的金額****

如需取消預約,根據租賃協議,在原定出發/領取日期前7天內聯絡我們取消預約( 不包括出發日),可獲退回租金的50%。如在原定出發/領取日期前8天或之前取消預約,則可獲退回租金的75%。

而於2018年3月1日起預約之訂單,如取消後,取消手續費的25%或50%不足$50,需於可獲退回租金中收回差額。我們會在2個月內退回有關金額至閣下付款所用的信用卡戶口內。

早前在你的信用卡帳戶暫時封存的按金$1000則未有過數,亦會於稍後自動解封授權,無需支付。

請注意, 預約一經取消將不獲恢復。

謝謝!

Hi,


Simply reply to this email if you confirm your cancellation. If not reply to confirmation again, it will not be processed the refund or the refund amount will be difference.******

According to the rental agreement, if the booking is cancelled within seven days, before your original departure/modem pick-up date, we will refund 50% of the rental fee. If you cancel eight days or more, before your original departure/modem pick-up date, you will be refunded 75% of the rental fee.

After cancellation, if the 25% or 50% of handling fee was not enough $50. The difference amount will deduct form your refund. This condition effective from 01 March 2018 of your booking
.
The relevant amount will be refunded within 60 days.

HK$1000 deposit has not been charged to your credit card and only secured by an authorization hold.

Please be noted that once the booking is cancelled, it cannot be retained anymore.

Regards,
WifiBB

Up 0 rated Down
Wendy H - Customer Services Mar 14, 2018 09:51AM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

你好,

一切取消或更改訂單,請以發電郵到hello@wifibb.com,以讓我們作及後的跟進。

謝謝
WIFIBB

提供答案

你的姓名 (必須的 )
你的電郵地址 (必須的 )
答案 (必須的 )
hello@wifibb.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
一分鐘前
minutes ago
一小時前
hours ago
一日前
days ago
關於
false
Invalid characters found
/customer/zh_tw/portal/articles/autocomplete