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Cancel booking #B91032183

TSE HOI KI Feb 18, 2018 09:21AM HKT

問題:對不起,因為book錯了目的地,我想取消以下訂單,可以點做?
預約編號#B91032183

Up 0 rated Down
Fanny Y - Customer Service Feb 18, 2018 05:39PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

你好,

如需取消預約,根據租賃協議,在原定出發/領取日期前7天內聯絡我們取消預約( 不包括出發日),可獲退回租金的50%。如在原定出發/領取日期前8天或之前取消預約,則可獲退回租金的75%。我們會在2個月內退回有關金額至閣下付款所用的信用卡戶口內。

早前在你的信用卡帳戶暫時封存的按金$1000則未有過數,亦會於稍後自動解封授權,無需支付。

請注意, 預約一經取消將不獲恢復。


如要確定取消,請回覆此電郵。********

謝謝!

Hi,

According to the rental agreement, if the booking is cancelled within seven days, before your original departure/modem pick-up date, we will refund 50% of the rental fee. If you cancel eight days or more, before your original departure/modem pick-up date, you will be refunded 75% of the rental fee. The relevant amount will be refunded within 60 days.

HK$1000 deposit has not been charged to your credit card and only secured by an authorization hold.

Please be noted that once the booking is cancelled, it cannot be retained anymore.


Simply reply to this email if you confirm your cancellation.******

Regards,
WifiBB

Up 0 rated Down
Christy Wong Mar 07, 2018 01:03PM HKT
I forgot to pick up ng WiFi bb
Up 0 rated Down
Wendy H - Customer Services Mar 07, 2018 02:13PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

@Christy Wong 我們不能進入禁區,如你有朋友及後興你會合,可讓朋友前來取機。

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