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WifiBB Stopped Working Halfway Through Trip

AF Dec 27, 2017 04:36PM HKT

JPN60967
SSID: 501HWa-39D0ED

WifiBB stopped working on 3rd day of trip. Network signal is constantly showing "out of range" / 圈外 even after reset.

Have tried to call your office / your online desk and there's been no response on either venue. Terrible service. Will definitely warned everyone about your poor response and product if this is not resolved quickly.

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Apple L - Customer Services Dec 27, 2017 05:37PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Dear Customer,

Please take off the back cover, remove the battery and SIM card and reinstall again.

If still no use, there will be a reset button near the SIM card and please use needle to press it until the device light is sparkling. The try to use the device.

Thanks
WIFIBB

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