常見問題

必須有姓名
電郵地址是必須的
不正確的電郵
必須提供答案
Exceeding max length of 5KB

取消預定

SZE MAN POON Dec 05, 2017 02:11AM HKT

因行程更改需要取消B91005379預定 麻煩處理

Up 0 rated Down
Anita L - Customer Service Dec 05, 2017 10:43AM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

你好,

已知悉客人欲取消訂單B91005379,請客人電郵給我們( hello@wifibb.com ),正式提出取消訂單的要求,以便同事可以盡快處理。

謝謝!

Wifibb

Up 0 rated Down
Lee kwok kuen Dec 23, 2017 09:35PM HKT
因行程更改需要取消B91014165預定,麻煩處理。
Up 0 rated Down
Fanny Y - Customer Service Dec 24, 2017 05:13PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Hi,

Your order #B91014165 is CANCELLED. According to the rental agreement, if the booking is cancelled within seven days, before your original departure/modem pick-up date, we will refund 50% of the rental fee. If you cancel eight days or more, before your original departure/modem pick-up date, you will be refunded 75% of the rental fee. The relevant amount $57 will be refunded within 60 days.

HK$1000 deposit has not been charged to your credit card and only secured by an authorization hold.

Please be noted that once the booking is cancelled, it cannot be retained anymore.

Regards,
WifiBB

提供答案

你的姓名 (必須的 )
你的電郵地址 (必須的 )
答案 (必須的 )
hello@wifibb.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
一分鐘前
minutes ago
一小時前
hours ago
一日前
days ago
關於
false
Invalid characters found
/customer/zh_tw/portal/articles/autocomplete