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Cancellation of WifiBB booking #A89314570

Alfred Lee Oct 28, 2017 07:34AM HKT

Hi CS Officer,

Please cancel the above booking A89314570 with a departure date on 8-Nov-17 and refund 75% fee to me according to your company's policy due to your Round the World plan not covering Costa Rica in Central America.

Thanks & regards
Alfred Lee

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Fanny Y - Customer Service Oct 28, 2017 05:58PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Hi,

Your order #A89314570 is CANCELLED. According to the rental agreement, if the booking is cancelled within seven days, before your original departure/modem pick-up date, we will refund 50% of the rental fee. If you cancel eight days or more, before your original departure/modem pick-up date, you will be refunded 75% of the rental fee. The relevant amount $929.55 will be refunded within 60 days.

HK$1000 deposit has not been charged to your credit card and only secured by an authorization hold.

Please be noted that once the booking is cancelled, it cannot be retained anymore.

Regards,
WifiBB

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