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無法上網

Chung sze ming Sep 05, 2017 03:58PM HKT

你好,我的朋友Chung sze ming在日本正使用貴公司服務(booking reference:69fe04e8) 。她完全無法上網,傳來的照片顯示sim卡槽沒有sim卡。請問可以如何處理?

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Stella P - Customer Service Sep 05, 2017 04:04PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Sorry, the booking no. not correct
Wifibb

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Stella P - Customer Service Sep 05, 2017 04:05PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

And please send the picture for us, thanks

Wifibb

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Chung sze ming Sep 05, 2017 05:28PM HKT
已經成功了,非常感謝你們的協助!:)
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Stella P - Customer Service Sep 05, 2017 05:32PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Dear customer,

You’re welcome. Thanks

Wifibb

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Mr. Lam Sep 16, 2017 07:23PM HKT
cannot connect to network
JPN81906
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Anita L - Customer Service Sep 16, 2017 08:52PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Dear Customer,

We are very sorry that your WiFiBB does not function as you expected. Please take a photo of the screen of your WiFiBB for further suggestions. Moreover, the connection and signal strength depend on the coverage of network provider, please kindly advise your address where you have no connection for our investigation (e.g. hotel / attraction).

You may send us an email to hello@wifibb.com.

Please let us know if your WiFiBB works again. Thank you for your patience and understanding.

Regards,
WiFiBB Customer Service Team

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