你好，我的朋友Chung sze ming在日本正使用貴公司服務(booking reference:69fe04e8) 。她完全無法上網，傳來的照片顯示sim卡槽沒有sim卡。請問可以如何處理？
Sorry, the booking no. not correct
And please send the picture for us, thanks
You’re welcome. Thanks
We are very sorry that your WiFiBB does not function as you expected. Please take a photo of the screen of your WiFiBB for further suggestions. Moreover, the connection and signal strength depend on the coverage of network provider, please kindly advise your address where you have no connection for our investigation (e.g. hotel / attraction).
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Please let us know if your WiFiBB works again. Thank you for your patience and understanding.
WiFiBB Customer Service Team