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Wifi蛋不能上網

Cheung Chun Sing Aug 29, 2017 07:18AM HKT

我正在鹿兒島使用貴公司之wifi蛋,但其中一個wifi蛋突然無法連接,並顯示在圈外,但另一個則沒有問題。請問顯示在圈外之wifi蛋該如何回復正常? (Booking Ref: A89261660

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TBo N - Customer Service Aug 29, 2017 09:41AM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

你好

請嘗試將裝置背面的機殼拆開並取出電池及SIM卡後重新裝上,並於SIM卡位置附近小孔按下重置鍵再看看有沒有網絡,謝謝。

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Cynthia Wong Oct 21, 2017 02:28PM HKT
Wifi stated 圏外,remove battery and sim and put down.
Stilll doesn't work and have some Japanese character - 上下方向....解除。

Pls advise as I am using my own data plan as I am on the road.
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Kain L - Customer Services Oct 21, 2017 04:50PM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

@Cynthia Wong The password do not affect the using of the wifi, you can ignore the monitor. The connection and signal strength depend on the coverage of network provider, please kindly advise your address where you have no connection for our investigation (e.g. hotel / attraction). We are very sorry that your WiFiBB does not function as you expected. Please let us know if your WiFiBB works again. Thank you for your patience and understanding.

Regards,
WiFiBB Customer Service Team

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