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已付款但沒有收到確定信

MAK Jan 06, 2017 10:03AM HKT

昨天晚上已透過網上預定了去歐洲的WIFI,但到現在未有收到確定電郵。WorldPay's transaction ID: 7025672580
謝謝。

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Customer Service Jan 06, 2017 10:11AM HKT WiFiBB Pocket Wi-Fi租用服務 Awesome Support Team

Hello WONG PUI KWAN,

Thanks! We have received your request to book a WiFiBB modem!

Here’s your booking details:

Booking number: A89062072
Order Date & Time: 2017-01-06 00:15:16
Payment status: Paid by Credit Card
Rental fee: HK$624.00
Deposit : HK$1,000.00
Destination:歐洲多國
ProductQty:1
Departure date:2017-01-09
Return date:2017-01-17
Family Name:WONG
Given Name:PUI KWAN
Email address:ar_kwan@yahoo.com
Phone number: 95806631

Keep this confirmation email as you’ll need to show your HK ID card,
passport or boarding pass to our staff when picking up your WiFiBB.

QUESTIONS?

If you have any questions about your booking, you can contact us at
booking@wifibb.com 1 or on +852 3184-0668 during our office hours (24 hours
including public holidays).

The HK$1,000 deposit has not been charged to your credit card and only
secured by an authorization hold.

Fair Usage Policy
To comply with the fair usage policy of local network providers, a generous
data limit 2 is in effect for each destination. If your usage goes over
that limit, additional charge will be levied on a per-MB basis. View details
of fair usage policy and applicable charges 3.

Exclusive Privilege
Thanks for choosing WiFiBB service! You are entitled to a 7-day WiFiBB Travel
Insurance free of charge offered by Blue Cross*, which will give you an
enjoyable trip with connection and protection.

Coverage
1. Personal Accident Benefit
2. Personal Liability Benefit
3. Rental Deposit of Router Benefit
Please click here 4 for instant enrolment.
Enrolment Period: Within 60 days before the commencement of the journey (the
commencement date
inclusive)
Note: Enrolment confirmation would be sent via SMS and email on the date of
enrolment
Should you have any question, please call Blue Cross (Asia-Pacific) Insurance
Limited Customer Service Hotline at 3608 2988.

ADDRESS: Counter A16, Terminal 1 Arrival Hall,
Hong Kong International Airport
PHONE: +852 3184 0668
OFFICE HOURS: Open 24 hours including public holidays
EMAIL: hello@wifibb.com 5

FOLLOW US

6
This email was sent to ar_kwan@yahoo.com.
To ensure that our messages get to you (and don’t go to your junk or bulk
email folders),
please add booking@wifibb.com to your address book.

1 hello@wifibb.com (mailto:hello@wifibb.com)
2 http://wifibb.com/en/after/fair_policy#upper (https://u2888165.ct.sendgrid.net/wf/click?upn=7ixM-2FDyRGfJUDqywukC6wXUv7E00sl5ZEDp0Luv3YgO6AXXtz4QN4lcPWUmn9A-2BtzRxUyc53g4iS7Iz9S1fjxA-3D-3D_CmwAv3oRa0AH4Hd1bWC6XwbcndUz1sSArrRpijjBNePyzIwNl0dUB5rfUTDVdQ7wtdV0cwdb-2FwdXbeGwwxAmVUtdubzluLBdEAvDY723HmU8-2B-2FAh9QDl0372hN7c-2BnZHMzX3hIxQfWrt86aFc5yfgz8icCW14unVMhbgbxZ7lzMVD3CrfXTQJceZXAQ-2FDfBTw4ka4c0xEySM5I0lX3hywg-3D-3D)
3 http://wifibb.com/en/after/fair_policy (https://u2888165.ct.sendgrid.net/wf/click?upn=7ixM-2FDyRGfJUDqywukC6wXUv7E00sl5ZEDp0Luv3YgNqYdEjhJe4kj3LmQjj9XUT_CmwAv3oRa0AH4Hd1bWC6XwbcndUz1sSArrRpijjBNePyzIwNl0dUB5rfUTDVdQ7wZZIyGfYRmg3dN-2BzMUacNutoVR5zF-2BFi3rtXzSVZofZRizrLPiPHuiWyQTl48g2W7535-2FO69vdAjcCi9LGDIN2sUxdAkoUz8TzZof2T7jcez-2BhJOZiOzkVOA9qJcpnBMJbxeGJ2dZ3oxDAHHOHON1tQ-3D-3D)
4 https://ap.bluecross.com.hk/wifibb_pa/?wbbn=A89062072&wbtd=2017-01-09 (https://u2888165.ct.sendgrid.net/wf/click?upn=vhuDwh8gywkxokaBWNP3BL50jreKhs6PCLvS4Aas27-2FIQz5ArTycULNSayDePz7kr0cAYmK3aV3TKg21vQ1yT-2FDjVOuZ4AiujPQnPc54b50-3D_CmwAv3oRa0AH4Hd1bWC6XwbcndUz1sSArrRpijjBNePyzIwNl0dUB5rfUTDVdQ7wbvbhxlT968BY-2BeCwBs-2Bgh-2FZqHCVvNrIh9bfE2GJf3Z9FlPy3EnuQCRzRkEEdBklZGQVp9K9budq9-2FBnaXTO3Ko0LyAxXfTqEB64R9xqME1bzPyY6-2F9adWSdlVeZRXEByWUvoh-2FHV4uRYmAC22BedCg-3D-3D)
5 https://www.facebook.com/WiFiBB (https://u2888165.ct.sendgrid.net/wf/click?upn=vhuDwh8gywkxokaBWNP3BAdXQuXUlYcnYSgm-2BKVEnKbEc-2FIElat4U44q011nnWeY_CmwAv3oRa0AH4Hd1bWC6XwbcndUz1sSArrRpijjBNePyzIwNl0dUB5rfUTDVdQ7wh7nu-2BRPPAnZu6iRlKf3hqbuUfYBx4eZGSkBmNYFTRnmwsU-2F-2FotxmqdaRA-2BGmaOrF-2Ba-2BjXxndoc14hKY-2B6QKHMmuaHcSzvrkraK0zzREieuIbsU-2BQhGt3Hp2g-2BOz2gNwCK2xL-2BxbmUFI7YIdyq9U71g-3D-3D)

多謝您!我們已經收到您的付款並確認了您的 WiFiBB 預約。


請前來我們櫃台取機及歸還。取機時,請向我們出示預約編號和身分證或/登機證/護照。

如使用任何優惠,屆時請向我們出示相關證件,文件或優惠劵以作核對之用。注意登記人須與相關優惠證明的持有人相同。顧客必須於取機時,出示有效正本才可享用此優惠,否則須補回差價。
************************************************************************************************************************************************************
租金會計算至還機的確實時間, 凡晚於當日23:59後還機, 我們將收取多一日租金。

為符合當地網絡營辦商的公平使用政策,每個 WiFiBB 目的地都有既定的數據用量上限。如果你的使用量超出上限,就要繳付以每MB計的附加費。詳情可閱讀公平使用政策和附加費。

http://www.wifibb.com/zh-HK/after/Fair_policy#upper

如在旅程途中遇到任何上網問題或需任何支援,請立即電郵至hello@wifibb.com,並附上你的預約編號及機身編號,以便我們跟進。

取機安排、網絡覆蓋等常見問題可到網頁內的FAQ 查閱。
https://wifibb.desk.com/customer/zh_tw/portal/articles

旅途愉快!

地址: 香港國際機場一號客運大樓 (T1)接機大堂 A16 櫃台​
電話: +852 3184 0668
服務時間: 24小時營業 (公眾假期如常)

即上 Facebook 俾個「讚」! http://www.facebook.com/WiFiBB


Thank you for choosing WifiBB. We have received your payment and your booking is now confirmed.

Please come to our counter to pick up your reserved device. Please bring along your booking number with either your HK ID card, boarding pass or passport.

For any discount, please present either your staff card, membership card or coupon (original copy). The name of the booking person must be identical to the coupon or card holder. You will need to pay for the price difference if you fail to present the above information.

If you return the device after 23:59, additional rental fee will be charged as rental is counted starting from the date of collection till the return date of the device.

To comply with the fair usage policy of local network providers, a generous
data limit is in effect for each destination. If your usage goes over
that limit, additional charge will be levied on a per-MB basis. View details
of fair usage policy and applicable charges.

http://www.wifibb.com/en/after/fair_policy

If you experience any technical issues, or if you need any support, you can reach us by email. Please enclose your booking number together with the device number.

Need to know more about pick-up/return arrangement, network coverage and other information, review our frequently asked questions for the answers you need.
https://wifibb.desk.com/customer/en/portal/articles

See you soon and have a wonderful trip!

Address :
Counter A16, Terminal 1 Arrival Hall
Hong Kong International Airport
Telephone: +852 3184 0668
Service Hours: 24 hours every day, including public holidays

Give us a like on Facebook! http://www.facebook.com/WiFiBB

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